Automatically record all calls if desired. Recordings are stored on our cloud servers for 60 days. (For recordings stored for your lifetime as our customer, add $10 per month per seat.).
You will need to use an SMS carrier that we support. Use Fox to send text messages by typing or just clicking one of your “canned” messages.
Chat between managers, agents, and groups, regardless of where they are located.
Perform warm or blind transfers to your client contacts with just a couple clicks.
While you transfer calls or place calls on-hold, callers will hear hold music.
Ability to adjust ACD ring groups and settings
Use any one of multiple supported fax service providers for your clients who need to receive faxes rather than calls, emails, or texts.
Managers or clients can update contact schedules so agents can see who is on-call.
Live or AI agents
Optional Artificial Intelligence (AI) is available for overflow calls when no agents are available.
Reporting for billing
Reports showing breakdowns of all calls, minutes, work time, sms, & more so you can easily create invoices.
Warm transfers
Quickly blind or warm transfer phone calls to the correct client contact.
Company white-labeling
Customize the software with your company logo and more.
Email & Texting
Get the right message to the right client at the right time. 2 way texting allows for real time conversations
API & Integration
Connect with Zapier or use our open API for other powerful integrations
